Support

Start with a guide

Start with families and invitations if you are new. Differences in pages, roles or devices do not necessarily mean your data is lost.

Missing schedules or a pending report?

• Check the original account, family, date, filters, draft status and holiday/leave rules.
• Refresh online and check current permissions. A child proposal needs confirmation; a draft must be activated.
• Keep the original local timer report and retry its original action after restoring connectivity and account access. Do not reinstall or start another operation to resolve an unknown result.

Purchases, renewal and refunds

Check verification status or restore the original purchase in iOS Family membership. Do not pay again while delivery is unconfirmed. Lifetime membership does not cancel existing subscriptions; Apple handles refund requests.

Contact FamilyMate

Product support: [email protected]. Privacy: [email protected].

Include Web or iOS, OS/app version, the approximate time, steps and a screenshot with personal information removed. A deletion support code or purchase-status identifier can help. Do not send passwords, verification codes, invitation links, full receipts or unrelated children’s information.

Deleting an account or handling information?

Signing out, removing a child profile and deleting an account are different. Read the cleanup scope and progress guide first.